Version 1.1. Last updated: 27 August 2026.
All prices are in pounds sterling and exclusive of VAT and any local sales tax. This schedule forms part of the Platform Terms and Conditions and is referred to in every Partnership Agreement.
1. Your Subscription Fee
1.1 Your Subscription Fee is set by the size of your organisation, not by how many of your people take part, and not by how much of the Service you use. The Fee that applies to you is stated in section 1 of your Partnership Agreement.
1.2 You confirm your headcount at signature. If it turns out to be materially wrong, we move you to the correct band from the next billing date.
1.3 If your headcount changes enough to move you between bands, tell us within 30 days. The new band takes effect at your next renewal, not mid-term.
1.4 Fee bands are not published here. We quote them per partnership, because what a partnership includes depends on which solutions you take.
2. Onboarding Fee
2.1 The Onboarding Fee is equal to one month's Subscription Fee. It is charged once, alongside your first monthly payment, and is due within 7 days of signature.
2.2 What it covers is set out in clause 3.3 of your Partnership Agreement and section 5 of the Platform Terms.
2.3 It is non-refundable once onboarding begins, and it is not credited against monthly fees.
2.4 A £1 card verification transaction may be taken to set up payment. It is credited against your first monthly fee.
3. What your subscription includes
Everything under Core comes with every partnership. Everything else applies only where that solution is marked as included in section 1 of your Partnership Agreement.
Core, with every partnership
- Company profile, mentor management tools, reporting dashboards and impact summaries
- Weekly impact report to your CEO
- Annual impact summary
- Regular partnership review calls
- Launch announcement, partner page listing, case study, and inclusion in press and campaign activity
- Platform support during UK business hours
Give
- Unlimited mentors under your company profile, matched with young people from our mentee network
Grow
- Unlimited mentees from your own workforce, matched with mentors from our network
Redirect
- A Redirect sign-up link to share with candidates you have not progressed
- A monthly Redirect report
Missions
- Two Missions a year, planned around dates chosen together and booked at least four weeks ahead
4. Add-ons
| Add-on | Price |
|---|---|
| Additional Mission | Quoted on request |
| Additional bespoke event | Quoted on request |
| Bespoke photography or video shoot | Quoted on request |
| Bespoke reporting or data extract beyond the standard export | Quoted on request |
| Security questionnaire or vendor assessment beyond one per year | Quoted on request |
| Additional onboarding cohort beyond the initial launch | Quoted on request |
4.1 Add-ons are quoted before work starts and must be agreed in writing.
4.2 Add-ons are invoiced separately and are payable within 14 days.
4.3 Travel and accommodation for anything delivered in person is charged at cost where it falls outside London.
5. Renewal pricing
5.1 At renewal, fees increase by the Consumer Prices Index for the preceding 12 months, or 5%, whichever is higher.
5.2 We will confirm the renewal price at least 30 days before it takes effect.
5.3 Any other change to pricing at renewal is notified 30 days in advance, as set out in clause 3.7 of your Partnership Agreement.
6. Payment
6.1 Monthly fees are collected via Stripe by recurring card payment or Bacs Direct Debit, in advance.
6.2 Monthly payment is the standard basis for every partnership, and is how we expect a partnership to run.
6.2A Paying a full year upfront, including the Onboarding Fee, is an alternative we may agree at our discretion. It is not something you can elect. Where we do agree it, payment is by invoice within 14 days and a purchase order number can be included if you need one. Paying annually carries no discount against the monthly rate, and agreeing it once does not commit us to agreeing it at renewal.
6.3 Fees are exclusive of VAT and of any sales tax, GST or equivalent. Where a withholding is required in your country, you gross up so we receive the full amount.
6.4 Late payment carries interest at 4% per annum above the Bank of England base rate, and the statutory rights under the Late Payment of Commercial Debts (Interest) Act 1998 apply.
6.5 Fees are non-refundable, and no set-off or deduction is permitted.
7. Discounts
7.1 Any discount applies only to the partnership it is agreed for, only for the period stated in the Partnership Agreement, and it does not carry into a renewal unless we say so in writing.
7.2 Discounts are not cumulative.
7.3 A discount does not change the Onboarding Fee unless the Partnership Agreement says otherwise.
8. Changes to this schedule
8.1 We may update this schedule at any time. A change does not affect the price of a partnership already in its term. It applies from your next renewal.
8.2 The version in force is the one published here on the date you sign.
mentorhero Billing: leon@mentorhero.com