Contact desk
Write to us. We read every message.
Pick the desk that fits and the region you are in. Your note goes straight to the person who owns it, in your working hours.
Where you are
Choose your part of the world and your message goes to the team that works your hours.
The sequence
- 01Your note goes to the named owner of the desk you picked, not a shared inbox.
- 02A person reads it, checks the detail and works out who should answer.
- 03You get a real reply with next steps, usually within one working day.
Desk 01
General questions
UK, Europe and Africa · Monday to Friday, 9am to 6pm, London time (GMT/BST)
Or skip the message
If you already know you want mentoring, set up your first 30 minutes instead.
In their words
What happens when you write to us
I emailed on a Sunday expecting silence and had a real reply on Monday.
They asked what we were trying to fix before they told us what they sold.
No forms to fill in afterwards. Just a person answering.
The numbers so far
How we handle enquiries
3DesksGeneral questions, partnerships and press, so your message reaches the person who can answer it.
1Working day to replyWe aim to answer within one working day, and we say so rather than promising instantly.
0Automated repliesEvery message is read by someone here before it is answered.
Before you ask
Before you write
Which desk should I choose?
General for anything about using mentorhero, partnerships for organisations, press for media enquiries.
Can I email directly?
Yes, support@mentorhero.com reaches the same team as the form on this page.
What if my message is urgent?
Say so in the first line. If it concerns someone's safety, mark it clearly and it is escalated immediately.